Open The Policy Before Account Access
We collect account details such as your phone number, login records and verification status so we can identify the correct account when you request help. Payment records may show a DANA, OVO, GoPay or QRIS reference, while bank transfer and virtual account records can include a
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bank rail such as BCA, BRI, Mandiri or BNI. We also receive device and browser details used to keep a session connected. Where local law permits, we use these records to process account requests, check wallet status, investigate disputed activity and meet required legal duties. Access
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and eligibility depends on local law. We do not treat a payment reference as permission to use unrelated personal details, and we explain the purpose of a new request when it is needed.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.